Selko Resident Agent (Asukasagentti) · For property managers
Demo: a property management inbox
A fictional firm, Katto Property Management Ltd, and the usual messages in its inbox. First the numbers, then the inbox.
The agent writes the whole reply. If a spot needs your decision, it is marked yellow, and one click is often enough.
This is an example of a Monday morning's emails. The agent has sorted them and written the reply drafts.
The example in numbers
Messages sorted
14
Urgent
2
Tasks created
12
Housing company identified
13 / 14
The agent sorted 14 messages and routed them to the right people. 2 were urgent and moved to the top of the inbox.
The inbox: what each person sees
Pick a message or a role.
Resident Agent · Katto Property Management Ltd
Incoming message
Anni Virtanen · WATER LEAK in the kitchen, B 12
Hi, at Routapolku 4 B 12 water keeps leaking in the cupboard under the kitchen sink, there is already a puddle on the floor and it is spreading into the hallway. I closed the tap but the leak continues. What do I do? Tel. 040 xxx xx67 (fictional). Anni
What the agent found
- Housing company
- Routapolku 4 Housing Co.
- Apartment
- B 12
- Sender
- Anni Virtanen · Resident
- Request
- The resident asks for instructions and help with a continuous water leak in the kitchen.
- Missing
- Whether the tap in the apartment or bathroom, or the apartment's main water valve, is closed
- Whether water has reached the neighbouring apartment or other spaces
- The likely source of the leak, e.g. drain, water pipe or appliance
- Notes
- The leak is spreading: possible damage to neighbouring apartments and a water damage claim to the insurer.
- Liability for costs to be established under the articles of association and the Housing Companies Act.
- Call the resident if needed and make sure the on-call technician has reached her.
- Check whether the pipework is the apartment's own or the company's responsibility.
- Summary
- A resident reports a water leak in the cupboard under the kitchen sink. There is a puddle on the floor that is spreading into the hallway, and the leak continues although the tap is closed. The resident asks what to do.
Task
Urgent water leak, Routapolku 4 B 12
Maintenance company
Forwarding message
Urgent fault report: water leak. Site: Routapolku 4 Housing Co., Routapolku 4, 60100 Seinäjoki, apartment B 12. Fault: water leaks continuously in the cupboard under the kitchen sink, there is water on the floor and it is spreading into the hallway. The resident has closed the tap, but the leak continues. Resident Anni Virtanen, tel. 040 xxx xx67 (fictional). Please send the on-call technician as soon as possible and contact the resident.
The draft the agent wrote
In this example the buttons do not send or save anything.
This example was made with the real AI. The data is fictional: the people, companies and events are invented. The drafts are shown as the agent leaves them for a person to review. Company names, addresses and phone numbers were changed afterwards so that they do not resemble real ones.