Selko Resident Agent (Asukasagentti) · For property managers
Messages from residents, shareholders and maintenance, to the right person.
The agent sorts the property management inbox, routes each message to the right queue and prepares the reply and the task. You check and send.
From €149 / month, pilot €79 / month · Prices exclude VAT
Every message is already with the right person, and the reply is written as a draft.
Monday, 8 am. 14 new emails.
A fictional example.
How you get started
We do
- We agree with you who in your office handles which messages.
- We set your email to forward the messages to the agent automatically. We do it with you on a call, or for you.
- We test with you that the messages arrive.
You do
- You accept the order.
- You give us your list of housing companies, saved from Excel.
- You set aside about 15 minutes.
Nothing else changes
- Your email address and your email program stay exactly the same.
- Nothing is installed.
- Staff need no training: they read the draft and press send.
- Nothing is ever sent without a person.
The agent is in use once the email forwarding has been tested together.
What the Resident Agent does
Sorts and routes
Each message gets a category and goes to the right person's queue. Urgent ones first.
Picks out the details and creates the task
Finds the housing company, apartment and matter. Prepares a message for the maintenance company.
Writes the whole reply
A reply in your guidelines and the resident's language. A decision is a yellow spot.
What the Resident Agent looks like
Six messages from a fictional property management inbox, as they appear in the app.
The agent writes the whole reply. If a spot needs your decision, it is marked yellow, and one click is often enough.
This is an example of a Monday morning's emails. The agent has sorted them and written the reply drafts.
Pick a message or a role.
Resident Agent · Katto Property Management Ltd
Incoming message
Anni Virtanen · WATER LEAK in the kitchen, B 12
Hi, at Routapolku 4 B 12 water keeps leaking in the cupboard under the kitchen sink, there is already a puddle on the floor and it is spreading into the hallway. I closed the tap but the leak continues. What do I do? Tel. 040 xxx xx67 (fictional). Anni
What the agent found
- Housing company
- Routapolku 4 Housing Co.
- Apartment
- B 12
- Sender
- Anni Virtanen · Resident
- Request
- The resident asks for instructions and help with a continuous water leak in the kitchen.
- Missing
- Whether the tap in the apartment or bathroom, or the apartment's main water valve, is closed
- Whether water has reached the neighbouring apartment or other spaces
- The likely source of the leak, e.g. drain, water pipe or appliance
- Notes
- The leak is spreading: possible damage to neighbouring apartments and a water damage claim to the insurer.
- Liability for costs to be established under the articles of association and the Housing Companies Act.
- Call the resident if needed and make sure the on-call technician has reached her.
- Check whether the pipework is the apartment's own or the company's responsibility.
- Summary
- A resident reports a water leak in the cupboard under the kitchen sink. There is a puddle on the floor that is spreading into the hallway, and the leak continues although the tap is closed. The resident asks what to do.
Task
Urgent water leak, Routapolku 4 B 12
Maintenance company
Forwarding message
Urgent fault report: water leak. Site: Routapolku 4 Housing Co., Routapolku 4, 60100 Seinäjoki, apartment B 12. Fault: water leaks continuously in the cupboard under the kitchen sink, there is water on the floor and it is spreading into the hallway. The resident has closed the tap, but the leak continues. Resident Anni Virtanen, tel. 040 xxx xx67 (fictional). Please send the on-call technician as soon as possible and contact the resident.
The draft the agent wrote
In this example the buttons do not send or save anything.
This example was made with the real AI. The data is fictional: the people, companies and events are invented. The drafts are shown as the agent leaves them for a person to review. Company names, addresses and phone numbers were changed afterwards so that they do not resemble real ones.
How the Resident Agent works
1
A message arrives
Your email forwards it to the agent automatically.
2
The agent sorts and routes
The message gets a category and goes to the right person's queue.
3
Reply and task are prepared
They wait for the right person in that person's own queue.
4
You send
You read, edit and send from your own email.
Getting started: where the data comes from
- Your email forwards the customer service messages to the agent automatically.
- Housing company details are imported once as a file saved from Excel (CSV).
- Nothing to install.
What the Resident Agent does not do
- Does not send email. Every message leaves from the manager's own mailbox.
- Decides nothing about liability, refunds or schedules. You fill those in a yellow spot.
- Does not guess. If the housing company or the answer is unclear, it says so.
- Does not connect to the property management system. The housing company list is imported as a file.
Pricing
Priced monthly by message volume. The pilot is three months at a reduced price.
In every tier
- The full agent and automatic email forwarding
- Every message to the right person, and everyone sees only their own
- EU data storage, a stop button and a note about AI in every draft
- Support by email
Pilot
A three-month trial with no setup fee.
€79 / month
3 months · no setup fee · 5 slots
- The full product with the Basic tier's limits
- After 3 months the subscription continues on the Basic tier at €149 / month. If you want to stop, tell us in writing before the pilot ends.
- We ask for feedback and for permission to describe the build anonymously. The permission is voluntary.
The pilot's first month is invoiced only at the end of that month. If you give written notice to stop before the second month starts, the first month is not invoiced.
Basic
For a firm with one mailbox.
€149 / month
€490 setup
- 1 mailbox
- 300 messages / month
- 2 users
- Setup: we import your housing company list with each maintenance company, and agree with you who gets which messages.
Office
Several mailboxes and users, and a higher message limit.
€290 / month
€490 setup
- 3 mailboxes
- 1,000 messages / month
- 10 users
- Setup: we import your housing company list with each maintenance company, and agree with you who gets which messages.
Chain
Several offices or your own contract with the AI provider, priced by quote.
by quote
AI usage is included up to the message limit. When the limit is reached, the agent stops handling new messages until the end of the month.
All pricesWork out whether the agent pays for itself
Pairs well with
Internal knowledge search over your documents · from €2,900
The Resident Agent answers residents, and the knowledge search finds the articles of association, board decisions and guidelines behind the answers.
Frequently asked
Does Resident Agent work with Tampuuri, Fivaldi or Domus?
It works alongside them. The housing company list is imported as a file saved from Excel, because no direct connection exists yet.
What happens to an urgent message?
It moves to the top of the inbox. The reply draft tells the resident to call the maintenance company's on-call number.
Does the AI see residents' personal data?
Yes, as much as the message contains. That is why the data processing agreement is accepted before use.
Does the message say an AI wrote it?
Yes, every draft ends with a line about the AI assistant, and it cannot be switched off. We are open about using AI even though a person checks and sends the message.
Where is the data?
Data is stored in the EU, in Stockholm. Each customer's data is kept apart from everyone else's.
Which AI reads the messages?
Claude, an AI (a language model) made by Anthropic. The message is processed on Anthropic's servers in the United States under EU-approved contract terms (standard contractual clauses).
Are our messages used to train the AI?
No. Anthropic does not train its AI on your messages and deletes them by default within 30 days.
Do we need a data processing agreement?
Yes: the law calls you the controller and us the processor, and the agreement sets what we may do. You accept it with the order, before a single real message is processed.
Can the agent be stopped?
Yes, with one button in the settings. Messages are stored meanwhile, and the app shows who did what and when.
What if the draft is poor?
You see every draft before it is sent, so an error stays in the draft. You can edit the guidelines and process the message again.
How is the pilot invoiced, and can we stop it?
The pilot's first month is invoiced only at the end of that month. If you give written notice to stop before the second month starts, the first month is not invoiced.
What do you ask of a pilot firm?
We ask for feedback and for permission to describe the build anonymously. The permission is voluntary.
Apply for a pilot slot
Tell us your firm's size and your email system. We usually reply within three working days.
The other agents
- Selko Receipt Agent for accounting firms
- Selko Trades Agent for HVAC, electrical and construction firms
We store your details in the EU and use them only to reply to you. More in our privacy policy.